oussamakoukash

oussamakoukash

operations
Work experience
  • Site/Sales ManagerAl Ewan Technical Services
    2012 till present

    • Managed team of +100 employees, overseeing the hiring, training, and professional growth of employees.
    • Worked directly with Chiefs, Engineers, and Restaurant managers.
    • Performed initial client assessment and analysis to begin research process.
    • Supported Managers in improving operations and resolving issues to deliver top-notch customer service.
    • Supported Chief Operating Officer with daily operational functions.
    • Monitored multiple databases to keep track of all company inventory.
    • Developed new process for employee evaluation which resulted in marked performance improvements.
    • Obtained documents, clearances, certificates and approvals from local, state and federal agencies

  • Operation SupervisorEmirates airlines
    2006 till present

    • Supported all departments in improving operations and resolving issues to deliver top-notch customer service.
    • Worked directly with all departments to achieve customer needs.
    • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
    • Assisted various business groups with document organisation and dissemination during acquisitions.
    • Managed team of +1000 employees, overseeing the hiring, training, and professional growth of employees.
    • Developed new process for employee evaluation which resulted in marked performance improvements.

  • System Administration ASCO
    12/2005 to 09/2006

    • Monitored, Analysed, Update and maintain customer data
    • Multiple databases to keep track of all company inventory.
    • Departmental documents for appropriate distribution and filing.
    • Experienced with proprietary software for data entry and retrieval.

Education
  • High business managementlebanese international university
Skills
  • • Word, Outlook, Excel, PowerPoint, GUI, E MAX, E MARS
    100%
  • • Travel and Tourism
    100%