communications to the agents, implementation of procedures, software upgrades.
Ensure network agents are in full compliance with worldwide operating policies and service standards.
Manage and implement quality assurance programmes.
Manage POS audits, define subsequent strategy for improvement and ensure implementation at the agent level.
Manage various projects to ensure efficiency and cost saving at the agent level while maintaining optimum service quality (e.g.
Gateway integration, project management, loyalty card) Actively contribute to Country Management by identifying opportunities and providing operational advice and expertise to Marketing, Country Managers as well as other functional areas.
Qualifications, Skills and Experience: The applicant must hold a good University degree At least five years of experience in operations and/or training and/or quality Broad knowledge and understanding of financial market and banking operations (75% of our agents are banks) Basic understanding of telecommunications and very good computer skills (usage, configuration, installation) Proactive and able to work independently and within a team Good analytical skills Project Management skills Good understanding of today’s technology standards (PC-level, software, telecom, network systems, Digital Money Transfer, Mobile Banking, Mobile Money Transfer) Ability to communicate effectively and efficiently at all levels of the organisation, with consumers and agent staff at level of location High, unquestionable integrity Good team player emphasis Excellent interpersonal qualities Very strong presentation skills Ability to travel Fluency in English and Arabic Previous experience in sales and/or key account management an advantage