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Supervisor Airport Services

Mexico City, CDMX, Mexico
negotiable Expires in 6 days


  • Ensure that the service offered by the ground staff is efficient, professional and of the highest possible standards and that flights, where possible, leave on time without compromising safety or security. 
  •  To be active in effective supervision and co-ordination of all internal and external departments such as Handling Agents, other airlines, and various authorities at the airport to ensure high quality service is provided to all passengers and the relevant areas of the operation are fully covered. 
  • Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc. and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to passengers.
  • Ensure that Handling Agent, Caterer and other service suppliers are fully briefed regarding Emirates’ requirements for the day’s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our passengers are minimised.
  • Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of passengers and deadload at en route stations and destinations.
  • Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
  • Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner. 
  • Support and cover the Emirates Ticket Desk and undertake ticketing/reservation duties to ensure seamless service to passengers. 
  • Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required customer service levels. 
  • Support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.

Qualifications & Experience

  • Minimum of High School or equivalent. 
  • Must have completed relevant and recognised professional training courses in Passenger Services and Ground Operations. Experience
  • Minimum of 5 years’ experience preferably in Airport Passenger handling including at least two years in a supervisory position. 
  • A working knowledge of Reservations/Fares and Ticketing, Departure Control Systems. Knowledge of Dangerous Goods Regulations & Weight & Balance
  • Knowledge of Microsoft Word/ E-Mail/ Excel advantageous.
  • Must be fluent in English and Spanish.

The jobholder will undertake specific work related projects from time to time as directed by the Airport Services Manager.The job holder is responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Mexico City, Mexico